Your clients manage their own appointments
Every client gets a private, branded portal for your clinic. They rebook, reschedule, cancel, print invoices, check their waitlist spot, and pull up the stretches you gave them, all without calling the front desk. No account to create, no password to remember. It works with any website you already have.
Try it, see the real thing
You don't need our website builder to use the portal, link it from the site you already run. There's no separate app to download, and no account or password for clients to create. They open their portal from a secure link, on any phone or computer.
Upcoming
Past visits
The quick version
The Hivemanager.io client portal is a private, self-service area every client gets, with no app to download and no account or password to create. Clients open it from a secure link on any phone. It works whether or not you use the included Hivemanager.io clinic website: link it from the site you already have, or let it live inside your Hive Site. Clients rebook, reschedule, and cancel inside the policy window you set, print their own invoices and receipts, watch their waitlist spot and claim open slots themselves, and pull up the homecare plan you sent, tied to the visit it came from. Every change lands on your calendar immediately, so the reschedules, receipt requests, and "am I on the waitlist?" calls stop reaching the front desk. Included in every plan from $35/month (CAD or USD).
Appointments
Reschedule, cancel, rebook. No phone call
Clients see everything booked and everything past. They move a session to next Thursday, cancel inside your policy window, or book the same treatment again in two taps. The change lands on your calendar immediately.
- Self-serve reschedule and cancel, inside the rules you set
- One-tap rebook of a past service, therapist, and location
- Full visit history with printable invoices and receipts
- Clients update their own phone, email, and address
Waitlist
Clients watch their own waitlist spot
Every waitlist request a client has made is right there, showing the service, the therapist, and the days that work. When a cancellation opens the slot, they're notified and claim it themselves. If plans change, they take themselves off the list instead of leaving you a voicemail.
- Every open waitlist request, visible to the client
- Notified by SMS and email the moment a slot opens
- Clients remove themselves, no stale list to clean up
- Fewer "any cancellations this week?" calls at the desk
Homecare
The stretches you gave them, still there next week
Send a homecare plan after the session and it stays in the client's portal, attached to the visit it came from. No photographed handout in a camera roll, no "what was that second one again?" text. Clients who keep doing the work between sessions keep coming back.
- Plans and stretches from every past appointment, in one place
- Sets, reps, and frequency written the way you'd say it
- Tied to the therapist and date, so progressions read in order
- Clear proof of care your clients can show anyone
What it takes off the front desk
Reschedules and cancellations
Handled by the client, inside your notice window, with the calendar and reminders updating themselves.
Receipt requests
Clients print their own invoices, including a full year at once for insurance and taxes.
"Was I on the waitlist?"
The answer is in their portal, current, with a claim button when a slot frees up.
Common questions about the client portal
What is the Hivemanager.io client portal?
It's a private, self-service area every client gets. From it they can rebook, reschedule, and cancel appointments inside your policy window, print their own invoices and receipts, watch their spot on the waitlist, and pull up the homecare plan you sent after their last session. Everything they'd normally phone the front desk for, they can do themselves. Included in every plan from $35/month (CAD or USD).
Do I have to use the Hivemanager.io clinic website to offer the portal?
No. The client portal is part of every plan and works on its own, you don't need our clinic website feature. If you already have a website, you add a link to the portal. If you use the included Hivemanager.io clinic website (Hive Sites), the portal is built right in. Either way, clients get the same branded, self-service experience.
Do clients have to download an app?
No. The portal is a branded web page, there's nothing for clients to install. They open it from a secure link on any phone or computer. You can link to it from the website you already have, or, if you use the included Hivemanager.io clinic website, it's built in. Either way it's the front desk in their pocket, without an app store.
Do clients need to create an account or a password?
No. There's no signup form and no password to remember. Clients open their portal from a secure link we send them, on any phone or computer, so there's nothing for them to create and nothing to look up.
Can clients reschedule or cancel their own appointments?
Yes, inside the rules you set. You decide the notice window and cancellation policy; the portal enforces it. When a client moves or cancels a session, your calendar updates immediately and the freed slot opens back up, so you're not fielding the call or updating anything by hand.
Can clients join the waitlist and claim open slots themselves?
Yes. Every waitlist request a client has made shows in their portal, the service, the therapist, and the days that work for them. When a cancellation opens a matching slot, they're notified by SMS and email and can claim it themselves. If their plans change, they take themselves off the list, so you're not chasing a stale waitlist or returning voicemails.
Can clients see the stretches and homecare I gave them?
Yes. Send a homecare plan after a session and it stays in the client's portal, attached to the visit it came from, with sets, reps, and frequency written the way you'd say them. No photographed handout lost in a camera roll, no "what was that second one again?" text. Clients who keep doing the work between sessions keep coming back.
Is the client portal included in my plan?
Yes. The client portal is part of every Hivemanager.io plan from $35/month (CAD or USD), with no separate add-on or per-client fee. It turns on with your account, and you can have your clinic set up in under 10 minutes.
Give your clients the front desk in their pocket.
The client portal is included on every plan, from $35/month. Set your clinic up in under 10 minutes.