Stop doing things Hivemanager should be doing.
Manual reminders, waitlist calls, chasing clients for intake forms — this is the work that fills admin hours without adding anything to patient care. Hivemanager.io runs it automatically, for every booking, without you in the loop.
The quick version
Hivemanager.io's business automation runs a massage clinic's repetitive admin — appointment reminders by SMS and email, waitlist notifications when a cancellation happens, and intake-form delivery before a first visit — automatically, on rules you set once. It works for every booking without you in the loop. Included in every plan from $35 CAD/month.
Reminders go out before every appointment — automatically
You configure the timing once. From that point forward, every client gets reminded before their appointment via SMS and email. No manual sending, no follow-up checklist, no one falling through the cracks when the front desk is busy. It just happens.
- SMS and email reminders on your configured schedule
- 24-hour, 48-hour, or same-day timing — your choice
- One-tap confirmation and self-serve cancellation in every reminder
- Cancellations trigger real-time therapist notification
- Works across all therapists and all locations without extra configuration
Cancellations fill — without a phone call
When a client cancels, Hivemanager.io notifies the next person on the waitlist immediately. No staff member has to scroll through a list, make calls, or track down who wanted that slot. The slot becomes available and the waitlist works itself.
- Cancellation triggers automatic waitlist notification
- Clients on the waitlist get notified the moment a slot opens
- First to respond claims the appointment
- Slot stays open if no waitlist client responds, ready for new bookings
- No manual coordination required at any step
Intake forms arrive before the first visit — not at the front desk
New clients get their intake forms automatically when they book. They fill them out at home, on their phone, before they arrive. Your therapist walks into the session with the health history already in the client record — not scrambling with a clipboard in the waiting room.
- Intake form delivered automatically on first booking confirmation
- Clients complete forms on any device before their appointment
- Responses attached directly to the client record
- Therapist sees intake data before the session starts
- No paper, no data entry, no re-asking the same questions every visit
Everything connects — so nothing slips
These aren't isolated automations you piece together from different tools. Reminders, waitlist logic, and intake form delivery all run from the same booking record. A new appointment triggers the right sequence. A cancellation triggers the right response. No gaps. No manual hand-offs between systems.
- Booking confirmation triggers reminder sequence and form delivery
- Cancellation triggers waitlist notification and therapist alert
- Rebooking after cancellation restarts the reminder sequence automatically
- No third-party automation tools needed — it's built in
- Same logic applies to every therapist in your account
Set it up once. Let it run.
Configure your automations in under 15 minutes. Every booking takes care of itself from there.